Whatever your goals, we’re here to help you reach them with our flexible and affordable services and technology solutions tailored to your needs.
Contact Centre
With over 20 years of experience, Contact 121 delivers modern and cost-effective inbound and outbound contact center services to clients in Australia and worldwide. We offer a comprehensive suite of services tailored to meet the unique needs of government and corporate clients alike.
Our cost-effective solutions, based in the Philippines, are designed to fit various service models, including full-time, business hours only, after-hours, and overflow/DRP support.
Our agents are handpicked for their exceptional customer service and sales expertise, many with years of industry experience.
Our full range of services includes:
- Inbound Customer Service
- Help Desk Support
- Outbound Customer Service
- Inbound and Outbound Surveys
- Direct Sales
- Web Chat
- Social Media Support
- Campaign and Script Development
Let Contact 121 enhance your customer experience with a dedicated, skilled team ready to serve your needs.
Technology
Contact 121 offers a wide range of modern technology solutions designed to enhance telephony, call routing, IVR, and messaging services. Our affordable solutions are tailored to support business, marketing, and sales needs, and can be seamlessly integrated with our contact center services or used as standalone options.
Our full suite of technology solutions includes:
- Cloud-Based Telephony Solutions, including work-from-anywhere capabilities and CRM integrations
- IVR and Call Routing Solutions
- Voice Recording Services
- Server Co-Location
- SMS, MMS, and 2-Way Messaging
- 1300 and 1800 Phone Number Provisioning
Let us help you elevate your customer experience with robust, flexible technology solutions.
Bulk SMS
Boost your business’s reach and engagement with Contact 121’s Bulk SMS Services! Whether you’re looking to send promotions, reminders, notifications, or updates, our reliable, high-capacity SMS platform ensures that your message reaches the right audience at the right time.
Why Choose Our Bulk SMS Services?
- Instant Communication: Reach thousands of customers instantly with just one click.
- High Engagement: SMS open rates are over 90%, making it one of the most effective ways to connect with customers.
- Affordable & Scalable: Flexible pricing plans for businesses of all sizes—pay only for what you need.
- Two-Way Messaging: Enable two-way communication to interact with your customers directly.
- Personalized Campaigns: Use customer data to create targeted, personalized SMS campaigns that drive results.
How Our Bulk SMS Service Can Benefit Your Business:
- Increase Sales: Send exclusive offers, discounts, and promotions directly to your customers’ phones.
- Boost Customer Loyalty: Keep your customers engaged with regular updates, loyalty rewards, and personalized messages.
- Streamline Operations: Send important notifications, reminders, and confirmations quickly and easily.
- Improve Campaign Tracking: Our advanced analytics help you track engagement, response rates, and conversions for each SMS campaign.
Reach your customers anytime, anywhere with Contact 121’s Bulk SMS Services—an efficient, cost-effective way to amplify your message and grow your business.
Ready to get started? Contact us today to learn more about how Bulk SMS can transform your communication strategy!
BPO
Contact 121 provides a comprehensive range of BPO and back-office services, including email management, social media management, and data entry and analysis. Available from our delivery centers in the Philippines, our solutions are fully customizable to meet your unique business needs.
Many clients leverage our BPO and back-office services to complement their existing contact center and technology solutions, while others benefit from these as standalone services.
Our full range of BPO and back-office solutions includes:
- Email Processing
- Lead Generation
- Literature Fulfillment
- Document Archiving
- Social Media Management
- Data Entry and Analysis
- Payroll
- Bookkeeping
- Accounting
Partner with Contact 121 for streamlined, tailored support that enhances your business efficiency.